Frequently Asked Questions
How accurate are your pumps?
What kind of flow rates can your pumps handle?
Are your pumps good for electrospinning?
Are your pumps compatible with our software?
Will the syringe or peristaltic pump work with my viscous liquid?
Placing an Order
Competitive Trade-In Discount
Other Syringe Pumps and Features
Acceptable Payment Methods
Shipping and Handling
Buying Syringes and Accessories
|How accurate are your pumps?
Much better than 1% of dispense rate and volume. Please call (631) 249-1392 to have our engineers determine whether the equipment will fulfill the level of accuracy that you want. We would be happy to assist you.
|What kind of flow rates can your pumps handle?
Flow rates vary with your selection of syringe and the type of motor and gearing in the pump. Please call (631) 249-1392 to have
our engineers confirm the correct selection for your application. The following are example flow rates for a sample
of syringes. Higher flow rates are available.
|Are your pumps good for electrospinning?
Yes, New Era Pump Systems, Inc. syringe pumps are in use throughout the world
for electrospinning applications. You can reference some university studies
research papers webpage here will show the
universities that have used our syringe pumps for electrospinning research. Please
also be aware that any of our OEM series pumps, NE-500 and NE-4500 models are
NOT recommended for electrospinning applications.
If you are new to electrospinning, please contact us at email@example.com for
details as to how to properly perform electrospinning.
|Are your pumps compatible with our software?
The pumps can communicate with any software that is compatible with RS-232.
If the software isn't compatible with RS-232, it will need a RS-232 converter.
The pumps are compatible with Labview. There is no driver necessary, however, it will work with a driver as well.
|Will the syringe or peristaltic pump work with my viscous liquid?
- Syringe Pumps: Rule of thumb is if you can push the liquid with your
hand, we have a pump that can push the syringe plunger filled with your
liquid. To reduce viscosity, you can utilize our Syringe
Heater Kit. Warming up the fluid will reduce
- Peristaltic Pumps: Rule of thumb is if the liquid freely flows by itself,
the peristaltic pump can move your liquid.
International quote requests can be directed to one of our International
Distributors. To request a quote in the US, please use our contact
provide us with all of your shipping information or you can call us at
(631) 249-1392, fax your quote request to (707) 248-2089, or send us
an email at firstname.lastname@example.org.
Quotes are good for three months.
When ordering the demo pump customer must indicate which pump
is for demo use. If this is not indicated, and we had charged customer's
credit card account, customer will be liable for cancellation fee. Customer
must contact New Era
Inc. within 10 days of receiving pump and inform us if the pump will be kept
or returned. Up to 20 days, the product can be
returned with no restocking fee. After 20 days and up to 40 days, there is a
25% restocking fee for all returns. After 40 days we reserve the right to refuse
our pumps are available for demonstration. For International demo pump orders
the customer will be responsible for any shipping charges.
|Placing an Order
If you are located in the United States please use our Online
Order Form here you will need to provide your shipping information,
billing information and models you will be ordering. For your convenience
we also offer other ways of placing an order with New Era Pump Systems,
Inc. Please feel free to send us an email at email@example.com,
call us at (631) 249-1392 or fax your purchase order to (707) 248-2089.
|Competitive Trade-In Discount
Were you unsatisfied buying from a competitor before you found us?
Trade-in your competitor's pump and receive up to a 50% discount off the list price over our competitive pump.
The competitor's pump must cost over $500.
Purchased a cheaper pump? Contact
us to see if we can still offer you a trade in discount.
This offer only applies to the actual end users. This does not apply to resellers, distributors or anyone else working on behalf or for a competitor. New Era Pump Systems, Inc. reserves the right to determine who a competitor is and what determines a competitive product. This offer may be withdrawn at any time.
|Other Syringe Pumps and Features
If you require pumps with higher flow rates or you don't see
a feature that you need, just give us a call (631) 249-1392. There
are products available that are not listed on the site. Also, we're
constantly adding features and are always looking for new ideas.
|Acceptable Payment Methods
We accept company purchase orders, credit cards (Visa, MC, Discover and American Express), Google Checkout, as well as direct wire transfers.
|Shipping and Handling
Shipping times within the United States vary by distance from
our warehouse in Farmingdale, NY.
For all of our products, the default shipping method is to send via
UPS ground. However, faster shipping methods such as UPS 2nd Day
Air and UPS Next Day Air are also available.
Actual shipping charges will be billed to the customer. We do not charge any handling fees.
You can order our products from our international
distributors. Our syringe pumps are CE certified and we have
international power supplies available. Our default international
shipping method is through UPS. Any orders over $2500 must be
sent through a UPS account only (our account or yours).
Actual shipping charges, customs fees, installation fees and taxes are not included in New Era website
listed prices and will be billed to the customer. We do not charge any handling fees. This is a plug & play instrument. Installation is not necessary for operation.
Installation, if requested, will be charged separately by your distributor.
The return policy only applies to the products we manufacture. Upon
receiving the product and up to 20 days, the product can be returned
with no restocking fee. After 20 days and up to 40 days, there
is a 25% restocking fee for all returns. After 40 days we reserve
the right to refuse returns. Please contact us at (631) 249-1392
before returning any product.
All of New Era Pump Systems, Inc. products are covered by a two year warranty from manufacturer defect. The warranty information only applies to the products we manufacture. Damage due to mishandling or improper use will not be covered. The customer will only be responsible for the shipping to send the product back to New Era Pump Systems, Inc. for all warranty repairs.
New Era Pump Systems, Inc.
138 Toledo St.
Farmingdale, NY 11735-6625
Phone: (631) 249-1392
Fax: (707) 248-2089
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|Buying Syringes and Accessories
We supply plastic, glass and stainless steel syringes as well as plumbing supplies. Click here to view our selection of syringes and plumbing supplies. Syringe & Plumbing Supplies are non-returnable items.